Return Policy + Personal Assistance and Custom Orders
What is your Return Policy?
You may request an exchange, store credit, or a refund:
phone: 575-737-9800 email: firstname.lastname@example.org
Return Shipping Address:
Artemisia • 117 Bent Street, Suite B • Taos, NM 87571
In our Taos store we have a “no refunds” policy, and only offer exchanges or store credit. But with online shopping, we understand that you don't have the opportunity to try on a garment to see if it works for you, thus we offer a limited refund option to our online customers.
However, we would love to work with you to find a suitable replacement as exchange, or to extend a store credit to you. Issuing a refund is a last resort for us. We are a small specialty store and most items you see are only available one time. We simply cannot match the return policies of larger retailers where returns are common, expected, and factored into the price. We lose when an item gets returned, is not available to other customers during that process, and we also pay credit card fees on those items. If a return is necessary:
- Please ship merchandise back to us by USPS priority mail within 5 days of receipt of shipment.
- Make sure items have all tags attached and are in the same condition as when you received them.
- Exchanges receive free shipping on all replacements.
- Store credits are good for one year.
- Refunds will be issued in full if merchandise is sent back to us within 7 days of receipt of the merchandise. Shipping costs will not be refunded.
- Returns after 7 days will incur a 10% restocking fee.
- No returns will be accepted after 2 weeks of receiving the merchandise.
- Custom orders and Sale items are not returnable.
- Defective merchandise will be replaced for up to 4 weeks after purchase.
What if I am unsure of the fit?
How about a Custom Order?
Custom orders make up an ever increasing part of our business, and are to be encouraged. We enjoy personal relationships with most of the artists we represent and are able to ask for special adjustments, such as a different color or a longer length, and we receive the newly created item in about 2 to 4 weeks – sometimes even faster.